Terms and Conditions
Effective Date: 1st January 2025, Company Name: Party Pioneers
Company Address: 7 St Julian's Avenue, Newport, Wales, NP19 7JT
Phone Number: 07817024588
Website: www.partypioneers.co.uk
These Terms and Conditions govern the DJ services provided by Party Pioneers. By booking with us, you agree to the terms outlined below.
1. Booking and Payment
1.1 Minimum Age: Clients must be 18 years or older to book Party Pioneers' services.
1.2 Booking Confirmation: A non-refundable deposit of £50 is required to confirm a booking. The event date is not secured until the deposit is received.
Payment Deadline: The remaining balance must be paid no later than 14 days before the event.
1.4 Accepted Payment Methods: Cash, card, bank transfer, or cheque (cheques must clear before the event date and cannot be used as payment on the day unless previously agreed).
2. Cancellation and Postponement Policy
2.1 Cancellations by Client:
More than 14 days before the event: Deposit is non-refundable.
Within 14 days of the event: Full balance is due and non-refundable.
2.2 Written Confirmation Required: Cancellations must be submitted in writing. Failure to provide written notice will incur a £20 admin charge.
2.3 Cancellations by Party Pioneers:
If we must cancel due to unforeseen circumstances, a full refund will be provided. We will also assist in finding a replacement DJ but cannot guarantee availability.
2.4 Postponements:
Treated as cancellations unless otherwise agreed. A new booking is subject to availability and may incur additional charges.
3. Event Setup and Requirements
3.1 Setup and Breakdown:
The DJ requires 1 hour to set up and 1 hour to pack down.
A 4m x 4m performance area must be provided.
A minimum of two standard UK power outlets must be available.
3.2 Venue Access:
The client must ensure easy access to the performance area and inform Party Pioneers of any stairs, restricted access, or parking restrictions in advance.
3.3 Parking and Loading:
The client is responsible for ensuring nearby parking/loading facilities are available. Any parking fees incurred by Party Pioneers must be reimbursed.
4. Event Conduct and Safety
4.1 Client Responsibility:
The client is responsible for the behaviour of guests and staff before, during, and after the event.
4.2 Guest Interference with Equipment:
Guests must not touch, move, or interfere with DJ equipment. Any damage caused will be charged to the client.
4.3 Abuse or Threats:
Any verbal or physical abuse toward Party Pioneers staff will result in immediate termination of services, with no refund.
5. Performance and Equipment
5.1 Equipment Failure & Substitution:
In the rare event of equipment failure, Party Pioneers will attempt to repair or replace equipment promptly.
We reserve the right to substitute equipment with similar alternatives if necessary.
5.2 Sound Restrictions & Venue Policies:
If the venue has sound limiters or imposes noise restrictions, Party Pioneers is not responsible for reduced sound levels or penalties imposed by the venue.
5.3 DJ Substitution:
If the booked DJ is unavailable due to illness or emergency, Party Pioneers will provide a suitable replacement.
6. Extended Time and Late Finish Fees
6.1 Extra Performance Time:
If additional DJ time is requested during the event, an overtime fee will be charged.
6.2 Delays Caused by Venue or Client:
If Party Pioneers cannot set up on time due to venue or client delays, the original agreed finish time remains unless an extension is agreed upon (subject to extra charges).
7. Liability & Legal Compliance
7.1 Insurance & Compliance:
Party Pioneers maintains public liability insurance, and all equipment is PAT tested. Documentation is available upon request.
7.2 Liability Limitation:
Party Pioneers is not responsible for loss of earnings, reputational damage, or indirect losses resulting from performance delays, cancellations, or venue restrictions.
7.3 Force Majeure:
Party Pioneers is not liable for cancellations or interruptions due to severe weather, power failures, road closures, national emergencies, or other unforeseen circumstances.
8. Complaints and Reviews
8.1 Complaint Procedure:
Any complaints must be submitted in writing within 7 days of the event.
The client agrees not to post public complaints on social media or review platforms until a resolution has been attempted.
9. Supremacy of These Terms and Conditions
9.1 These Terms and Conditions supersede any conflicting terms set by venues, event organizers, or other suppliers.
9.2 If a venue or third-party supplier has conflicting terms, Party Pioneers' Terms and Conditions take precedence unless explicitly agreed otherwise in writing before the event.
10. General Terms
10.1 Automatic Acceptance of Terms:
Booking Party Pioneers' services constitutes acceptance of these terms, whether read or not.
A signed contract is not required; written confirmation (e.g. email, text) is legally binding.
10.2 Amendments to Terms:
Party Pioneers reserves the right to update these Terms and Conditions at any time.
11. Contact Party Pioneers
For any inquiries, bookings, or concerns, contact us using the details at the bottom of this page.